FAQs
What types of footwear do you offer?
We offer a stylish selection of footwear, including trendy leather shoes for men and chic high-heeled sandals for women. Our collection is designed to cater to diverse tastes, ensuring that every customer finds the perfect pair to express their individuality.
How can I determine my shoe size?
To determine your shoe size, it is recommended to measure your foot length in centimeters or inches and compare it to our size chart available on the product pages. Additionally, consider the width of your foot, as this can affect the fit of certain styles.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need the receipt or proof of purchase to initiate a return.
How long does shipping take?
All orders are processed within 2-5 business days. Domestic shipping typically takes 3-5 business days, while international shipping can vary from 8-30 business days depending on the destination.
Do you offer international shipping?
Yes, we offer international shipping to various regions, including Canada, Europe, Australia, New Zealand, Central and South America, Asia, and Africa. Shipping costs and delivery times will be calculated at checkout.
What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.
Can I exchange my item for a different size or style?
The fastest way to exchange an item is to return the original item and make a separate purchase for the new size or style. Please refer to our return policy for more details on the return process.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Please allow a few hours for the tracking information to update in the shipping carrier's system.
What if my package is lost or stolen?
We are not responsible for lost or stolen packages. If your order is marked as delivered but you have not received it, please check with your local courier or contact us for further assistance.
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